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1.1. Is signing up to your sites secure process? 100% from the moment you enter our signup pages, all of your personal information will be handled by 128 bit SSL encrypted secure connection. All the billing companies we've chosen to handle our transaction processes were thoroughly reviewed to meet our security standards (no less than 128 bit encryption). When you are in a screen which utilizes SSL you will notice a padlock  displayed in your browser. This indicates the information being sent is encrypted and protects your data from unauthorized access. This means maximum security and ensures maximum peace of mind!1.2. Do you collect my credit card or payment information? No, we do not collect/store any customer credit card or payment information. 1.3. Do you keep my email & other information confidential? Your privacy is guaranteed! Even your billing statements will show nothing adult related. Only the billing company you chose to signup with and our company descriptor will appear on any statements. We hate SPAM as much as you do so we can assure that your contact information and email address is completely safe and under no circumstance will it be sold or given away. 1.4. What are the limitations of Trial Membership? The purpose of our trials is to offer you the chance to evaluate the site without paying the full membership fee. You will gain access to actual members’ area & content of the joined site. Only limitation will be the number of galleries you may access during the trial period. Once you fill up that limit, you may still browse within the site but cannot view any other galleries. You may re-visit any previously visited gallery at any time during your trial membership. 1.5. How do I upgrade my Trial Membership? If you are a trial member and decided to stay as a full member you have few options to upgrade as follows:
Please feel free to contact us with your inquiry. We will respond within 48 hours of receiving your message. 2.1. I'm unable to login!  Important: In order to login properly your browser must accept cookies. If you set your browser to block cookies or using a cookie manager or internet security program (such as Norton Internet Security) which might block cookies from our site, you won't be able to login! In such a case, you will see a warning above the login box which should disappear once the cookies working properly.Please remember that both the username and password are Case-sensitive. So, please make sure to enter your username and password exactly as it shown in your subscription confirmation email. Security code verification system is in place to protect the site from brute force password attacks. You must type the numbers you see in the picture to confirm that a person, rather than an automated program, is trying to access the page. If you can't read one or more of the numbers, just click "Login" button to get a new picture. If you choose to tick "Remember my Username & Password" check box, this will create a "cookie" in your browser so that your login information will be pre-filled the next time you visit the page. Note that if you use a different computer or browser for your next visit, you will need to enter your login information. if your password is not expired and you are still experiencing problems, please send us a problem report as soon as possible. Don't forget to tell us some info about your membership (your username, subscription id, etc.) so we could identify you. 2.2. I've lost my password (or username) Just enter the lookup your info section of this site. If you still have at least some info about your membership, your username, password and all other data will be sent to you via e-mail. Note that they are sent to the address you've entered during the subscription. 2.3. I've upgraded my trial membership but still can't access the full members area... Once your account is upgraded, our system will mark you as a full member. In order to access as a full member, you will need to log-out from our site and/or close your browser and re-login. If you still have problems please let us know. 2.4. My password suddenly stopped working. Make sure your subscription is not ended. If you are sure it didn't, contact us. If that's not the case, it is probably that your account was locked for some reason. The most usual reason for this is a password hacking or sharing. If there is a suspicion that other people do enter the site under your username and password, your account is locked. If you then write to the site support, your account would be unlocked. Be warned however that if the accident would repeat frequently, your account may get closed permanently. 2.5. I did not share my password with anyone, so how can it be abused? "Password abuse" means your password is being used by multiple persons within the same time period. When our security program detects this kind of usage, it automatically blocks your account to prevent further access. Accounts can be hacked and abused by anyone, but there are steps you can take to safeguard your password:
Please contact us with your full name, username and the name of the billing company that charged you. We will provide a new password as soon as possible. 3.1. I want to cancel my recurring membership. Canceling your membership pursuant to the terms and conditions of your membership agreement is easy. You may cancel your membership at any time immediately by using our Cancellation Form. In case you don't have the necessary info, you may use lookup your info section of this site or you may send us your username, password and site name with cancellation request and and our support team will provide you the required information. But please try not to do it the last hours before the next billing date. 3.2. Will I be able to access the site after I've canceled my subscription? Yes, you will. The cancellation merely forces your subscription not to renew. It does not affect site access in any way. You will retain your access until the end of the billing period when your username and password will be automatically deleted. 3.3. I've filled the online subscription cancellation form but get the respond "No membership records found!" The most obvious reason is that you've entered something incorrectly. Usually it is either subscription number or e-mail address. If your e-mail address is entered incorrectly during the subscription, let us know. 3.4. How do I know that my subscription is canceled and I won't be billed for another month? You could tell that your subscription is canceled when you've seen the words "Subscription is canceled" either in a letter or on the screen after you've filled the form. You should also receive an e-email called "Subscription cancel notification". It is sent to you the moment you've canceled your subscription but you'll see it only if you've entered the correct e-mail address during the subscription. As for another month billing, we could ensure you that no one is billed after his/her subscription is canceled. 4.1. Why is My Credit Card Being Declined? If your credit card gets declined the first time, you will be redirected to our secondary processor. The most likely reason for a failed authorization is a mismatch between the address, full name or the CVV code you provided, and the address, full name or CVV code on record for the credit card billing. Confirm that you have entered this information correctly, and try again. Also your bank, your credit card statement address and your IP also should be from the same country. For example, if you are using a proxy to connect internet and that proxy is from another country, in most cases your payment will be declined because of a different IP. If you want to know the exact reason of the decline, you could write to their support and ask them about it. Here is the list of online billing processors we currently use:
4.2. What are the other various options you offer to signup with other than the Credit Card? Flexibility is something we take pride in, so we've made sure that variety is even ensured when it comes to our payment processes. We are using most trustable credit card processors (Epoch and CCBill) that are in this business for a long time. But we respect your thoughts as a customer and we have two alternative payment methods for you.
4.3. What is that discreet billing (NetCash)?
6.1. Getting codec downloading error with Windows Media Player®. Most of our movies encoded with DIVX codec. As DIVX is not a standard Microsoft codec, Windows Media Player fails to automatically download it. In order to view those movies you should have DIVX codec installed (manually) on your machine so Windows Media Player can recognize the movie and play it. 6.2. When I click on the link the Windows Media Player does appear, then I've asked for password and/or the downloading process stops. The easiest and the most reliable way to download the clip is to right-click on the link and then choose "Save Target As..." option. It is recommended that all downloading manager programs (like GetRight) are turned off. This way you even won't be prompted to enter the password again. 6.3. How do I install the correct Video Player? Here is a list of the most common types of video players, and the links to where you can download & get help with Problems: Windows Media Player®- This free windows media player will play most types of movies, and is being used by a lot of companies to stream video over the Internet. Click here to get the latest version of Windows Media Player Quicktime®- Quicktime is an excellent High Quality video format developed by Apple; it is used for streaming and playing videos on your computer. Click here to learn more information about Quicktime, and to download. 6.3. I've downloaded the video, but my player does not display anything. As all video clips are compressed with different codecs, we recommend you the list of common video formats and players for their review:
7.1. How can I open or view a ZIP file?  Zip files are single files, sometimes called "archives" that contain one or more compressed files. Zip files make it easy to keep related files together and make transporting, e-mailing, downloading and storing data and software faster and more efficient. Zip files compress data and therefore save time and space and make downloading files faster.To store files in a Zip file, or to access the files in a Zip file, you need a compression utility such as WinZip®. Also, WinowsXP® & Winows Vista® has a built-in support for Zip files. After you have installed WinZip, you can open a Zip file by double clicking it or Explorer window or by starting WinZip and choosing "Unzip or install from an existing Zip file" in the WinZip Wizard. (If the WinZip Wizard does not open by default when you start WinZip, just click the Wizard button in the toolbar). The WinZip Wizard will guide you through the process of unzipping your file. 8.1. Why I cannot view your web pages correctly? Our websites are designed using latest internet technologies to maximize your browsing experience. For best results please make sure that you are using latest version of your browser or one of the following browsers: Internet Explorer, Mozilla FireFox or Opera Also we are designing our websites for 1024x768 pixel screen resolution. If everything does not fit on the screen and you have to scroll left and right to see everything, try changing your screen resolution to 1024x768 or higher. If you are still having problems it is possible that your colors are set to 256 colors or less, try changing it to 16 or 32 bit. 8.2. Information for AOL users If you are using the AOL browser and the graphics are blurry and loading slowly, it is because AOL uses graphics compression to alter the images you see! Fortunately, you can turn this setting off. Click on the Settings button in the AOL toolbar or choose Safety > Settings from the menu. Scroll down to the W section of Settings Main and click Web [Internet] Options. On the TopSpeed tab, either uncheck the box next to Turn on AOL TopSpeed or change the radio button to Never compress graphics as illustrated below.  8.4. How can view a web page featuring Adobe Flash®?  The Adobe Flash Player® is a multiple-platform client. Web users must download and install the player in order to view and interact with Macromedia Flash content. The Macromedia Flash Player is installed on 98.8% of Internet-enabled desktops worldwide and on a wide range of popular devices.To provide consumers with a seamless Flash viewing experience, Macromedia distributes Macromedia Flash Player through many key partners, including Microsoft, Netscape, and AOL. Macromedia Flash Player is pre-installed in several web browsers and on many computers. It is included in Windows XP, Vista and Apple Macintosh operating systems; Netscape Navigator, and America Online. In normal circumstances you should be able to view any flash file with out any problems. If you cannot view those pages please download and install latest flash player. |
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